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Shipping Policy

Mihan Aromatics Shipping Policy

Last Updated: 05/02/2025

At Mihan Aromatics, we strive to ensure a smooth and efficient shipping experience for our customers. Below are the details of our shipping policy:

1. Shipping Coverage & Carriers

  • We currently ship within Australia only.

  • All orders are shipped via Australia Post (AusPost).

  • At this time, we do not offer international shipping.

2. Complimentary Shipping

  • Orders over $30.00 AUD qualify for complimentary standard shipping Australia-wide.

  • For orders under $30.00, shipping fees will be calculated at checkout based on location and shipping method.

3. Shipping Timeframes

  • Orders are typically processed within [Insert Processing Time] business days.

  • Once dispatched, orders are estimated to arrive within 5 to 10 business days, depending on the destination and any postal service delays.

  • Delivery timeframes may vary due to factors beyond our control, such as public holidays, peak shipping periods, or unforeseen courier delays.

4. Tracking & Order Confirmation

  • Once your order has been shipped, you will receive a confirmation email with tracking details.

  • You can track your package via the Australia Post website using the provided tracking number.

5. Lost, Stolen, or Delayed Shipments

  • Mihan Aromatics is not responsible for packages that are lost, stolen, or delayed once they have been handed over to AusPost.

  • If your package is delayed beyond the expected timeframe, please check the tracking status before reaching out to our customer service team.

  • For lost or missing packages, we recommend filing a claim with AusPost directly.

6. Address Accuracy & Delivery Issues

  • Customers are responsible for providing an accurate shipping address at checkout.

  • We are unable to redirect orders once they have been shipped.

  • If an incorrect address is provided and the package is returned to us, customers may be required to pay additional shipping fees for reshipment.

7. Order Changes & Cancellations

  • Once an order has been placed, we cannot guarantee changes or cancellations as processing begins immediately.

  • If you need to modify your order, please contact [Insert Contact Email] as soon as possible, and we will do our best to accommodate your request.

8. Returns Due to Failed Delivery

  • If a package is returned to Mihan Aromatics due to an incorrect address or failure to collect from the post office, we will contact you for further instructions.

  • Additional shipping fees may apply to reattempt delivery.

9. Changes to Shipping Policy

Mihan Aromatics reserves the right to update this Shipping Policy at any time. Any changes will be reflected on this page.

For any shipping-related inquiries, please contact us at info@mihanaromatics.com.

Thank you for shopping with Mihan Aromatics!

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